FAQ's

Here are some frequently asked questions about our guitars. 

If you have any more questions, please contact us at:
 techsupport@snap-dragon-guitars.co.uk

Q: Can I take your guitar on a plane?

A: Yes! Snapdragon Guitars were designed with that exact purpose in mind. All of our guitars are within the specifications of airline carry on luggage, including Ryanair and Easyjet.

Q: What does the guitar come with?

A: All our guitars come with a gig bag specific to that model and a set of alen keys for adjustments. We don't include any documents with our guitars in order to save paper. Instruction PDFs can be sent on request. The E-Flite, E-Bass and Evertune models also come with an extra ECB bag included. 

Q: What strings do you use? Do I need special strings?

A: We use 11-52 Phosphor Bronze gauge strings for our Acoustic models and 11-49 Nickel strings for our Electric models. You don't need specialist strings for our guitars, you can use whatever brand or gauge you like. However, a light string gauge will result in tuning instability so we recommend you use 10 gauge and up. 

Q: Do I need an amplifier? Can I plug my headphones into the guitar?

A: All of our guitars come with pickups and can be used with conventional amplifiers. Our TraXe and AKA models have a natural acoustic output so do not require an amplifier, but come with pickups if extra volume is needed. You will need an amplifier with a headphone output or a dedicated headphone amplifier to use headphones with our guitars. 

Q: Will my guitar stay in tune?

A: Yes! Our pivot design means that once the guitar is in it's folded position, it will stay in tune just like a conventional guitar. You will need to tune the guitar every time you unfold it, however, once it's in place, it's ready to go. Our Evertune models once set up will hold their tune when folded. 

Q: What happens if something goes wrong?

A: All our guitars come with a warranty which can be found on our terms and conditions page. If you ever have any issues with your guitar, please contact 
techsupport@snap-dragon-guitars.co.uk and we'll be happy to help.

Q: Do you do custom orders/designs?

A: In short, No. Each of our models have specific tooling and machining processes that take time and money to create. Any deviation or modification to this process, regardless of how simple it may seem, will cost more time and money that, as a small family run buisness, we don't really have. We're always open to hear feedback on our designs, but there's very little we can do in terms of creating custom projects. What you see on the site is what you get. 

Q: I've seen models with rosewood fretboards. Can I have one?

A: Due to the changes made to CITES regulations early in 2018, we can no longer import or export rosewood. We decided to stick with trusty maple rather than find another dark wood alternative as it's a much more stable and sustainable material to work with. 

Q: I'm a classical player, do you do a nylon string model with a wider fretboard.

A: We did breifly make some classical models. However, we found that the tensions with nylon strings were not suitable for our pivot design and as such these models suffered from significant tuning instability. We have no intentions at this time to try again. 


Q: Do I have to pay tax on this?

A: VAT (20%) is included in the price of our guitars. This applies to all orders inside the UK and the E.U. Any order placed outside of this area will automatically have this amount removed from their order total. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers or local authority. These charges are the recipients responsibility and we are unable to specify the amount in question. You may check with your country's customs office to determine what these additional costs will be.

Q: How much are shipping costs?

A: Mainland UK Shipping £5 * FREE on orders over £200
* Non mainland UK Shipping £20
European Union £20
Rest of the world  £40 
VAT (20%) is included in the price of our guitars. This applies to all orders inside the UK and the E.U. Any order placed outside of this area will automatically have this amount removed from their order total. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers or local authority. These charges are the recipients responsibility and we are unable to specify the amount in question. You may check with your country's customs office to determine what these additional costs will be.

Contact Us

HELP OR ADVICE
Please call or email for help or advice
or technical enquiries:
Email: techsupport@snap-dragon-guitars.co.uk
Tel: +44 (0) 1277 321163

Address:
Snap Dragon Guitars
2 Hallsford Bridge Industrial Estate, 
Ongar,
Essex
CM5 9RB, UK.